F A Q

We offer worldwide shipping through a local delivery company. For detailed informationon shipping availability and estimated delivery times, please visit the  [shipping policy] on our website. There, you’ll find a comprehensive chart listing all the countries weship to, along with the estimated delivery times provided by our delivery company.

Once your order is placed, our team will handcraft your items. Please allow 2-3 days for packing and shipping from our studio. After dispatch, delivery typically takes an additional 7-14 days. If you have any delivery issues, feel free to contact us.2-3

You may request a return within 30 days of receiving your item if you are not satisfied with the purchased product. The returned product must meet the Return Policy，please contact our customer service for instructions.[Returns Policy]

Yes, we offer custom orders for personalized clay designs. Please contact us for details.

Yes, all our clay products are made from non-toxic materials and are safe for children. However, they contain small parts, so please do not ingest them.

Please contact us within 48 hours of receiving the damaged item, and we will assist you in processing a replacement or refund. 

Yes, you can change your order, but it’s important to act quickly. We typically ship outpaid orders within 2-3 days of purchase. lf your order hasn’t been shipped yet, we can stillmake changes to it. However, if the order has already been shipped, we kindly ask for yourpatience until it arrives, at which point you can initiate a return, For detailed instructionson how to change your order or proceed with a return, please reach out to us via emailat service@pococlay.com We’ll be happy to assist you further.

1. **Privacy Policy**: privacy-policy

2. **Returns Policy**: returns-policy

3. **Shipping Policy**: shipping-policy

4. **User Agreement**: user-agreement